Privacy Policy

Last updated: September 24, 2026

Pneuma Wellness respects your privacy. This policy explains how we handle information when you visit our website, contact us, sign up for updates, or book and receive services.

Information we collect

You may give us your name, email address, phone number, and other details when you contact us, sign up for updates, book an appointment, or purchase a service or gift card.

Our service intake forms are completed and stored electronically in Mangomint; we no longer use paper intake forms. Messages submitted through our website’s contact form are sent to us by email, which we access through Gmail. Our website also has an email signup for updates. Please do not include sensitive health or payment information in a general website message.

Our website also has a contact form and email signup. Information submitted through those forms is handled through the website and its connected form or email services. Please do not include sensitive health or payment information in a general website message.

How we use information

We use information to answer questions, manage appointments, provide services, process purchases, maintain business records, and send service-related communications such as confirmations and reminders.

We also send promotional emails or texts to guests who are eligible to receive them. Our marketing text messages are sent through Mangomint. You can opt out of a marketing text by replying STOP, or contact us for help with your communication preferences. Marketing texts are separate from messages needed to manage an appointment.

Website cookies and Google tools

Our Squarespace website uses cookies and similar technologies to operate and understand website activity. We use Google tags and Google Analytics to measure advertising performance and understand how visitors use our website.. These tools may collect information about your browser, device, pages visited, and actions taken on the site.

Google may process information collected through its tools according to its own policies. You can manage cookies through your browser and, where available on our website, through its cookie preference controls. For more information, see how Google uses information from sites that use its services.

Services that help us operate

We use Squarespace to host our website and Mangomint for booking, electronic intake forms, appointment communications, and marketing text messages. Guests who choose financing follow a link to Cherry, which handles financing applications through its own service. We may also use providers that help us process payments, deliver communications, and measure advertising.

We share information with these providers as needed for those purposes. We may also disclose information when required by law or when reasonably necessary to address fraud, security concerns, or a dispute.

Your choices and requests

You can unsubscribe from marketing emails using the link in the email and opt out of marketing texts by replying STOP. You can contact us to ask about the information we maintain about you or to request a correction or deletion. We may need to retain some information for business records or applicable requirements.

Security and retention

We take reasonable steps to protect the information we handle. We keep it for as long as needed to provide services, maintain appropriate records, respond to concerns, and meet applicable requirements.

Other websites

Links to Mangomint booking, Cherry financing, social media, or other sites may take you away from our website. Those services have their own privacy practices.

Changes to this policy

We may update this policy as our services and practices change. We will update the date at the top when we do.

Contact

Pneuma Wellness
3304 North Parham Road
Richmond, VA 23294
well@pneumawellness.org
804-740-1110